Lorna Brown


Specialising in business process design, Lorna has recently joined Certus3 as a business-facing process Consultant, providing specialist advice on best practice process and business structure design.

Drawing on her considerable experience in remodeling change management environments and structures including PMOs, Document Management and ITSM Problem Management, Lorna has been responsible for delivering many projects including a major outsourcing agreement in the finance sector and the implementation of ITSM processes which facilitated major strategic and tactical change within the Asia Pacific region.

Like each of the team members at Certus3 Lorna’s skill set spans business understanding and IT.

My recent work at Fujitsu in the areas of IT Change Management, Problem Management and the creation and development of highly functional teams, has enabled to me design  highly effective team structures that guarantee the delivery of both IT and business-related objectives for my stakeholders.