Eager to be at the top of the consulting game, Lorna Brown has entered the Certus3 team as a consultant specialising in business process design.
Currently focused on the delivery of a major outsourcing agreement, Lorna is drawing on her considerable experience in the remodeling of processes and change management within a range of environments and structures including PMOs, Document Management and ITSM Problem Management. Lorna employed this experience to manage a recent piece of work focused on the movement to a global process and change management toolset to underpin the development of a more globally dispersed organisational structure.
Although new to the team, Lorna is making a mark in the work she is currently performing within the financial services arena, developing relationships with clients and gaining a fundamental understanding of the current position and formulating a plan to help move her clients into a position in which desired business outcomes can be achieved.
Like each of the team members at Certus3 Lorna’s skill set spans business understanding and IT. Her recent work saw the implementation of ITSM processes which facilitated major strategic and tactical change within the Asia Pacific region.
Further underpinning her knowledge in IT process and business, is the experience she gained working for Fujitsu in the areas of IT Change Management, Problem Management and the creation and development of highly functional teams.