The approach we apply to programs is largely built on understanding ‘what not to do’ – insights gained from our substantial experience in recovering troubled and ‘at-risk’ programs across a variety of industries.
After many years spent researching ways to identify, isolate and measure patterns of behaviour displayed within program teams, we understand what behaviours define success and failure. In other words we know what can ‘make or break’ a program of work, and have used this understanding to create an approach and underpinning set of tools that cover off the Critical Program Success Factors and maximise the likelihood of program success.
Critical Program Success Factors:
Uncertainty management expertise
The biggest contributor to program failure is the inability to identify and appropriately manage uncertainty. Recognising this gap, Certus3 has developed a process for diagnosing and overcoming the three levels of ‘uncertainty’- Forseen, Unforseen and Chaos
Access to ‘true and accurate’ information and insights
All too often Executive Teams don’t have a clear enough picture of what’s ‘truly’ going on within a program, precluding them from making the right decisions for success. Executive teams require the following to lead effectively:
- Unbiased and accurate program status reporting
- Early warning of trouble spots within a program, usually present at least three months before they become visible in traditional reporting
Capability and business outcomes alignment
All large transformations involve a combination of groups – the business, suppliers and a project team, all brought together to achieve a set of critical business outcomes in a constrained timeframe against the backdrop of ever-changing market forces. Certus3 ensures that the right capability is in place and aligned to business outcomes.